Improving Customer Experience

Continuously improve customer and employee experiences with the holistic experience management software platform moveXM.

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Customer is king. Experience is queen.

Do you also want to:

  • Improve customer experience, employee satisfaction and brand loyalty?
  • Prevent customer churn and employee turnover?
  • Make data-driven decisions to improve your business performance?

Why moveXM is your first choice for this? Find out when you read on.

The moveXM IMPROVING EXPERIENCE Approach

 

How to improve CX and customer satisfaction in 4 steps

Know what moves your customers, clients and employees.
  • Multi-channel surveys – send invitations via Whatsapp, e-mail, SMS and more.
  • Create customized surveys in your corporate design with OS:iris, our intuitive survey editor.
  • Collect data automatically from social networks and external evaluation portals.
Solve problems, build trust, retain customers.
  • Individual customer journeys for every customer – keep an eye on all touchpoints.
  • Effective issue management through rapid processing of complaints.
  • Easy prioritization with our smart hot alert system and timer function.
Smart analysis for decisive insights.
  • AI-supported text and sentiment analysis – find out what really moves customers and employees.
  • All data at a glance thanks to customizable dashboards.
  • Focus on the essentials and gain actionable insights with dynamic filters.
Derive concrete actions and ensure improvements.
  • Transfer insights directly into measures and initiate improvements.
  • On-schedule implementation through continuous progress tracking.
  • Check the success of the measures live thanks to automatic efficiency measurement.
Listen & Measure
Know what moves your customers, clients and employees.
  • Multi-channel surveys – send invitations via Whatsapp, e-mail, SMS and more.
  • Create customized surveys in your corporate design with OS:iris, our intuitive survey editor.
  • Collect data automatically from social networks and external evaluation portals.
Care & Engage
Solve problems, build trust, retain customers.
  • Individual customer journeys for every customer – keep an eye on all touchpoints.
  • Effective issue management through rapid processing of complaints.
  • Easy prioritization with our smart hot alert system and timer function.
Analyze & Understand
Smart analysis for decisive insights.
  • AI-supported text and sentiment analysis – find out what really moves customers and employees.
  • All data at a glance thanks to customizable dashboards.
  • Focus on the essentials and gain actionable insights with dynamic filters.
Plan & Improve
Derive concrete actions and ensure improvements.
  • Transfer insights directly into measures and initiate improvements.
  • On-schedule implementation through continuous progress tracking.
  • Check the success of the measures live thanks to automatic efficiency measurement.

The AI-powered 360° cloud solution for CX management. Easy to use and results-driven.

Learn more about moveXM

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Our experience management know-how for you (de)

The advantages of moveXM at a glance

Easy implementation via APIs

moveXM can be easily integrated with existing IT solutions, such as CRM or ERP systems. This makes it your digital nerve center, where all data flows together.

Face the future with Digital XM

moveXM is strictly cloud-based and always accessible – no matter when, no matter from where. All you need to access it is an internet connection and a browser.

A platform for the highest demands

Complex organizations, diverse IT infrastructure, a multitude of touchpoints and interaction channels – moveXM adapts to your requirements.

Collaboration at eye level

We do not only help you achieve true customer obsession, we also live it ourselves. The satisfaction of our customers and employees is essential for us.

Improving Experience

Customers are becoming more demanding and the competition is usually just a few clicks away. A single negative experience is often enough to lose a customer. Failure to prevent costly customer churn destroys corporate value and jeopardizes brand success.

The maxim of customer-centric companies: Every. Single. Experience. Counts.

Successful brands and companies offer their customers and employees a customer experience that is optimally tailored to their needs at every touchpoint. In this way, they continuously improve customer experience, employee satisfaction and brand loyalty.

moveXM is the software platform that enables you to put holistic Customer & Employee Experience Management into practice. Developed in more than 25 years of practice – for practice. Hosted and Made in Germany.