Certified security & data storage in Germany

Feedback management for maximum customer and employee satisfaction

Optimise customer journeys and employee engagement efficiently and automatically. With our AI-supported platform for experience management.

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Leading companies trust in moveXM

Your requirements are unique. moveXM has the right solution.

Always part of moveXM: first-class services and consulting

We won't leave you on your own.

  • Benefit from comprehensive onboarding, in which we put you on the right track strategically and operationally
  • As part of our "moveXM Hyper Care" service, we provide you with particularly close support at the beginning - for a smooth start-up phase
  • Take advantage of our training and consulting services at any time
  • Get yourself and your team certified - with the training programme offered by our accredited partner CX University

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Save valuable working time with AI

Aiden, the moveXM Assistant, supports you in analysing data, saving you time and resources:

  • Text comments are automatically classified according to sentiment and topic. This means you can always see the most pressing topics at a glance
  • With one click, moveXM Assistant summarises hundreds of text comments into three central points for you
  • A further click generates directly tailored suggestions for improvement for your company

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Data safety and quality guaranteed

  • HOSTED & MADE IN GERMANY
  • DATA STORAGE IN GERMANY
  • CERTIFIED DATA SECURITY ISO 27001
  • CERTIFIED QUALITY CONTROL ISO 9001:2015

Customer journey orchestration

Improve the customer journey with pinpoint accuracy

  • Uncover the points in the customer journey at which you are losing customers
  • Improve the touchpoints with the greatest need for action in a targeted manner
  • Increase efficiency with AI-generated insights and improvement measures
  • Track the impact of improvement measures and actively manage their effectiveness

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Your advantages of feedback management powered by AI

Higher efficiency, lower costs

Save working time with automation. Concentrate on the essentials: Improving customer and employee satisfaction

Increase customer and employee loyalty

Increase the loyalty of your customers and employees with personalised communication

Meaningful insights in record time

Gain insights easier than ever before with 1-click summaries and automatically generated suggestions for improvement

Lasting improvement

Benefit from best practices and recommendations for action that are tailored to your individual use case. Solve challenges sustainably

moveXM integrations

Seamless integration into your IT landscape

The interfaces of moveXM allow you to seamlessly bring together data from various sources, including CRM systems, eCommerce platforms and social media. This creates a comprehensive picture of the customer experience with minimal manual effort. With moveXM, you get exactly the insights you need to optimise your services in record time.

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Much more than just software

Reliable collaboration from the very first conversation

  • Discuss your concerns with your personal contact person at any time
  • Benefit from comprehensive onboarding, in which we get you up to speed technically and strategically
  • Expand your knowledge and that of your team with accredited courses from our partner CX University
  • Book training courses on all aspects of feedback management with our in-house experts at any time
  • Access our comprehensive wiki 24/7

Sounds great, let's go!

Free of charge. Tailored to your needs. No Strings Attached.

Together we will find your perfect solution