Customer Experience Management powered by AI
Use and improve customer feedback efficiently
Save resources with AI-supported processes and analyses. Close the feedback loop and secure loyal customers who are happy to recommend your company to others.
Too much effort was yesterday...
Use customer feedback efficiently and in a results-driven way
- Let AI work for you: Generate personalised emails, summarise hundreds of text comments and generate suggestions for improvement based on feedback. All with one click.
- Save time when creating questionnaires with tried-and-tested templates, for example for NPS or customer satisfaction surveys
- Benefit from comprehensive onboarding. Draw on our expertise in designing optimal questionnaires or take advantage of our training programme
- Capture all touchpoints of the customer journey - no matter how complex it is
- Automate time-consuming processes with our integrations
The solution for your use case
NPS software
Survey and monitor the NPS. Introduce improvement measures to increase referrals.
CSAT tool
Measure customer satisfaction at all touchpoints. Proven templates and AI support you in the process.
Voice of Customer program
Give your customers a voice and improve their experience by closing the feedback loop.
Customer surveys
Find out everything about your customers' wishes and needs. Let AI analyse feedback automatically and efficiently.
Customer journey orchestration
Identify drivers for churn and conversions along the customer journey and improve customer satisfaction.
Your individual use case
You haven't found the solution for your application? Don't worry! moveXM is versatile and can be customised to your needs.
"Our goal is to continuously improve customer satisfaction and be closer to our customers"
Sabine Junker, Head of Reader Market, Westdeutsche Zeitung GmbH & Co. KG
Customer success story
15% higher NPS and 25% less negative feedback
Find out how the Provinzial Group uses the CXM software moveXM to improve customer satisfaction, recommendations and customer loyalty across all divisions and touchpoints.
Data safety and quality guaranteed
- HOSTED & MADE IN GERMANY
- DATA STORAGE IN GERMANY
- CERTIFIED DATA SECURITY ISO 27001
- CERTIFIED QUALITY CONTROL ISO 9001:2015
Automatic evaluation of feedback
Save valuable working time with AI
moveXM Assistant supports you in analysing data, saving you time and resources:
- Text comments are automatically classified according to sentiment and topic. This means you can always see the most pressing topics at a glance
- With one click, moveXM Assistant summarises hundreds of text comments into three central points for you
- A further click generates directly tailored suggestions for improvement for your company
Customer journey orchestration
Improve the customer journey with pinpoint accuracy
- Uncover the points in the customer journey at which you are losing customers
- Improve the touchpoints with the greatest need for action in a targeted manner
- Increase efficiency with AI-generated insights and improvement measures
- Track the impact of improvement measures and actively manage their effectiveness
Much more than just software
Reliable collaboration from the very first conversation
- Discuss your concerns with your personal contact person at any time
- Benefit from comprehensive onboarding, in which we get you up to speed technically and strategically
- Expand your knowledge and that of your team with accredited courses from our partner CX University
- Book training courses on all aspects of feedback management with our in-house experts at any time
- Access our comprehensive wiki 24/7
Free of charge. Tailored to your needs. No Strings Attached.
Together we will find your perfect solution
