Customer Success Story
Customer focus and sound data lead to long-standing customer relationships at Mewa
Since 2019, Mewa has successfully used the customer experience management platform moveXM and ensures customer satisfaction
About Mewa
Mewa is a family-owned company and a European leader in textile management. With over 190,000 B2B customers across Europe, 47 locations and 5,700 employees, it is an essential part of their corporate strategy to know and understand the needs, experiences and requirements of their customers and to use this as a basis for developing innovative solutions and services. This is how they manage to sustainably inspire their customers and regularly achieve top rankings in customer satisfaction rankings.
The challenge
In order to be able to implement and control the management of customer experiences across departments, Mewa was looking for a holistic customer experience management software solution. This had to be able to be integrated smoothly into the complex corporate structure and enable Mewa to systematically manage the satisfaction of its customers and thus increase their loyalty.
The solution
"With moveXM, we have found the CX platform that is ideally suited to us and a reliable partner at eye level who meets our requirements and shares our values. The first fruits of our labour are already measurable."
Dr. Markus Mierzwa, Head of Client Management (acting), Mewa Textil-Service
Mewa and moveXM ensure satisfied customers (Ger)
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Mewa ist Branchensieger im Bereich Kundenzufriedenheit
- HOSTED & MADE IN GERMANY
- DATA STORAGE IN GERMANY
- CERTIFIED DATA SECURITY ISO 27001
- CERTIFIED QUALITY MANAGEMENT ISO 9001:2015
