Customer Success Story

Customer focus and sound data lead to long-standing customer relationships at Mewa

Since 2019, Mewa has successfully used the customer experience management platform moveXM and ensures customer satisfaction

About Mewa

Mewa is a family-owned company and a European leader in textile management. With over 190,000 B2B customers across Europe, 47 locations and 5,700 employees, it is an essential part of their corporate strategy to know and understand the needs, experiences and requirements of their customers and to use this as a basis for developing innovative solutions and services. This is how they manage to sustainably inspire their customers and regularly achieve top rankings in customer satisfaction rankings.

The challenge

In order to be able to implement and control the management of customer experiences across departments, Mewa was looking for a holistic customer experience management software solution. This had to be able to be integrated smoothly into the complex corporate structure and enable Mewa to systematically manage the satisfaction of its customers and thus increase their loyalty.

The solution

"With moveXM, we have found the CX platform that is ideally suited to us and a reliable partner at eye level who meets our requirements and shares our values. The first fruits of our labour are already measurable."

Dr. Markus Mierzwa, Head of Client Management (acting), Mewa Textil-Service


Mewa and moveXM ensure satisfied customers (Ger)

Start simple, scale flexibly

moveXM offers companies of all sizes and industries a quick, easy entry into CX management. With flexible scaling options, you can unleash your full potential - tailored to your needs.

Ready to go in less than 2 hours

After just 2 hours of setup and live onboarding, you'll be ready to create outstanding customer experiences. Within 15 minutes, you can create questionnaires and collect feedback.

Gain insights automatically

With intuitive dashboards, automatic text analysis and modern AI, moveXM generates insights based on data. This enables you to increase sales and profitability with minimal effort.

Award-winning software powered by humans

With moveXM, you no longer leave customer satisfaction to chance. Our software is certified for security and quality. Create an excellent customer experience - with excellent software.

Don't just watch any longer

Ensure more satisfied customers and better results now! Contact us and receive individual consultation.