Webinar series

CX-Management @CEM: Smart Data Integration 2024

Insightful webinars focused on Customer Experience Management to empower you with the knowledge and strategies needed to harness the full potential of data integration in today’s dynamic business landscape.

Powered by moveXMs strong data integration features and tools, CEM can be developed into a full-scale customer data management tool, leading to enhanced data collection, data analysis, and customer interaction potentials.

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Integrating the entire Customer Journey in one place - CEM

Explore the possibilities of transforming your Customer Experience Management (CEM) portal into a comprehensive Customer Experience (CX) hub. By leveraging data integration features, you can enhance your CX strategy and create a seamless experience for your customers.

CEM Portal to CX Hub Transformation:

  • Objective: The goal is to improve the overall customer experience by gathering insights from your market.
  • Key Component: Start with a robust CEM software platform that allows you to collect input from your audience.
  • Benefits: By integrating data sets between tools and breaking down silos, you're able to create a holistic experience that drives business growth.
  • Example: Use the CEM portal to gather customer feedback across various touchpoints, such as website interactions, sales and service experiences.

Real-World Examples:

  • Importing Interview Data: Learn from concrete examples in CEM markets. For instance, interview data from external sources can be imported into your CEM portal, enriching your understanding of customer preferences.
  • Creating Custom Surveys: Utilize the CEM portal to design and distribute your own surveys. Gather valuable insights directly from your customers to tailor your offerings and improve their experience.

 

Thursday, 16th of May 2024 - 9.00-9.45 am

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Enhance decision-making with valid Customer Data Analysis

Your CX platform, known as CEM, has seamlessly integrated a diverse range of data analysis and reporting tools. These tools empower both, you on importer levels and your dealers to make informed decisions.

By leveraging these enhanced capabilities, you can identify and prioritize actions effectively, allowing users to allocate their resources efficiently. The ultimate goal? Boost customer satisfaction and enhance the overall experience.

 

Thursday, 06th of June 2024 - 9.00-9.45 am

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Understanding customer complaints:
If your dealers' hot alert rate is high, it’s crucial to delve into the reasons behind it. Customer complaints hold valuable insights. Analysis and segmentation of complaints, identifying root causes, etc.

High OSAT vs. low OSAT dealers (importer perspective):
Explore the reasons behind dealers with high Overall Satisfaction (OSAT) scores and those with low OSAT scores from an importer’s perspective. Learn how to identify lessons learned and provide recommendations for your dealers.

Compelling presentation of Insights:
With the mail & deploy integration, predefined reports can be created combining the results of different apps. The reports can be downloaded directly from the analytics apps or get distributed on a predefined schedule via various distribution channels – email, SFTP, online, on-demand.

Implement your compliance regulations by securing your customers address data under one certified umbrella

Managing customer addresses efficiently is a core challenge for CX management. moveXM offers various options for a smooth and automatic customer address integration into a server landscape certified by various ISO standards. We are ISO-certified and allow you to process customer data in a GDPR-compliant manner.

Learn more about the different ways how to automatically import customer addresses via API's.

Thursday, 27th of June 2024 - 9.00-9.45 am - date to be confirmed

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We look forward to seeing you!

My focus lies on business intelligence (BI), data and transformation projects.

Sergey Petkov
Head of Business Intelligence | moveXM

Passionate about delivering exceptional CX and driving success.

Christian Pfeifer
Senior Consultant | moveXM

My focus lies on helping clients to achieve success through improving their CX.

Florian Auras
CX Consultant | moveXM

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Ensure more satisfied customers and even better results!

Please note that we are only able to held the webinars if a sufficient number of participants has registered.