Customer feedback from all channels
Knowing what moves your customers
With moveXM you collect customer feedback along the entire customer journey. This means you always know exactly what your customers need and can tailor your products to them.
Customer Journey Mapping
360° view of your customers
Identify opportunities: With moveXM Customer Journey Mapping you know exactly where the potential for improvement lies hidden
Collect experiences at all touchpoints: Track every interaction with your customers and gain targeted insights instead of poking around in the dark
Improve conversion and customer retention: Use the feedback collected to make pinpoint and efficient improvements and guarantee 100% customer satisfaction
Drag and drop questionnaire editor
Feedback collection made easy for you and your customers
Clear the software jungle: moveXM integrates a fully comprehensive and intuitive questionnaire editor. Save the costs for external tools
Collect feedback in record time: Thanks to numerous predefined question templates, you can create questionnaires in just a few minutes
Your company, your design: Show your customers that their feedback is taken seriously. Questionnaires in your company's CI guarantee a consistent and positive image
Integration for Salesforce, Hubspot and more
Automate your feedback process
Contact customers automatically: Thanks to numerous integrations, contact data can be transferred conveniently from where it is anyway: in your CRM
moveXM can do more than Salesforce: moveXM can be flexibly connected to various systems via APIs. This way you benefit from the greatest possible automation of your processes
Goodbye to incorrect address data: moveXM automatically recognises incorrect data
Coming soon: Further integrations, including Zapier and Microsoft Dynamics, for even more flexibility
Messenger-Integration
Reach your customers where they are
Feedback via Whatsapp: Get your customers via the channels in which you feel at home. This way you guarantee high response rates and high-quality feedback
Show appreciation to your customers: By offering numerous contact channels, you show your customers that you are the centre of attention
Streamline your processes: You will not only be able to raise customer concerns with moveXM, but solve them directly. This way you can offer your customers an optimal experience and save your service team a lot of work
Additional features
Numerous other possibilities with moveXM
Do you have your customers' contact data in Excel spreadsheets? No problem! In moveXM you can import contact data automatically or manually. We provide you with an intuitive template that you only have to fill in with the tool of your choice. After the upload, moveXM automatically takes care of all further steps for you.
With moveXM you will no longer miss any feedback. Create surveys for all relevant touchpoints in just a few minutes. Reach your customers via direct link, automatically generated QR code or by integrating surveys directly on your website and apps. Also possible: collect feedback directly at the point of sale and thus obtain unclouded insights directly after the customer interaction.
Monitor your reputation online - without having to spend money on additional platforms. With moveXM you always have an overview of what users are saying about your brand, products and company on numerous social networks and rating portals.
Inviting customers to give you their feedback has never been easier. With moveXM's intuitive editor, you can create email templates and adapt them to your needs in just a few clicks. Thanks to automatic personalisation, you can guarantee that your customers feel addressed and are happy to give you their feedback.
In addition to open, non-personalised surveys, e.g. via QR code, e-mail invitations and messenger integration, you can also reach customers via SMS and MMS directly from moveXM. This way you can ensure that no one falls through the cracks. Contact every customer via the exact channel on which they can actually be reached.
Seen enough?
Ensure more growth and ROI now! Contact us and receive individual consultation.