Be a step ahead of your competition! In times of highly competitive, global markets, the customer experience has become THE strategic competitive advantage.
To kick off the new year, Mohamed Latib Ph.D. (founder and CEO of CX University in Philadelphia, USA) and Caroline Pecoraro (Senior Marketing Manager at moveXM) will be talking about how important it is to be excellently positioned in the complex field of customer experience and to undergo further training.
You will learn:
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How customer influence is placing new demands on the experience economy
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What the Customer Experience Trends 2024 are
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Why you need a dedicated person / team for customer experience issues
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How to anchor CX in your company and make it a priority in order to positively influence customer loyalty and satisfaction
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Use cases and testimonials in the context of customer experience management and training
This webinar in English is primarily for advanced beginners who have already dealt with the topic of "CX" and need expert insights to further optimize their processes.