moveXM is the CX platform that prioritizes churn prevention.
Recognize churn signals and understand the reasons behind them. Collect and transform data in real time. Implement loyalty measures that actually work.
Customers have never been more willing to switch than they are now. Anyone who wants to change their provider today can do so with just a few clicks on comparison sites. Long-term customer loyalty has become rare - and therefore all the more valuable.
After all, every lost customer means lost sales and lost revenue. Acquiring new customers is extremely expensive. Customers who cancel quickly often cost more than they have brought in.
Customers who leave you quickly have low or even negative margins due to high initial acquisition costs.
The value of a customer increases with the duration of the contract. Short customer relationships waste this potential.
Customers who leave switch to the competition. This lowers your market share and reduces the "share of wallet" that you occupy in your product category.
moveXM enables you to collect feedback from your customers throughout the entire customer journey and implement the right measures to increase customer satisfaction. This reduces churn and extends the customer lifecycle.
Automatic evaluation of feedback
Aiden is the name of the moveXM AI. Aiden is an assistant, data analyst and consultant in one - always just a click away.
With its AI functions, it supports you in data analysis and text generation. This saves resources:
We know how crucial it is to move from planning into action. The first steps are often the hardest. That's why our team of experts will be at your side as partners from the very beginning - and accompany you all the way.
Free of charge. Without obligation. In person.
With our solution for customer feedback and customer experience management, you will always know what moves your customers. Get a clear picture of your customers' satisfaction by automatically and systematically collecting feedback at key contact points in the customer journey. Use the insights gained and increase customer satisfaction in the long term with measures tailored to your customers' needs and wants.
Customer satisfaction is the key to lasting customer relationships. The moveXM software solution provides you with an accurate picture of your customers' satisfaction, automatically recognizes dissatisfied customers and signals for churn risks and supports you in taking the right short and medium-term actions to counteract churn and improve your customers' experience.
With moveXM, you have the tools for great customer relationships in your hands. Our dynamic dashboards and AI enable you to identify weak points within customer relationships in real time, understand the reasons for dissatisfaction and derive meaningful consequences. This enables you to increase customer satisfaction through short-term interactions and long-term measures to improve processes and offers.