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Feedback management for maximum customer and employee satisfaction

Optimise customer journeys and employee engagement efficiently and automatically. With our AI-supported platform for experience management.

Leading companies trust in moveXM

Your requirements are unique. moveXM has the right solution.

Survey tool

Create surveys with just a few clicks

Create better surveys faster thanks to an intuitive drag-and-drop editor and tried-and-tested templates. Use AI to generate insights with a single click. GDPR-compliant, of course.

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Customer Experience

Use and improve customer feedback efficiently

Save resources with AI-supported processes and analyses. Close the feedback loop and secure loyal customers who are happy to recommend your company to others.

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Employee Experience

Employee feedback for more motivation

Give your employees a voice - uncomplicated, digital and completely anonymised. Use AI to generate the right insights in record time to increase motivation and loyalty.

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Always part of moveXM: first-class services and consulting

We won't leave you on your own.

  • Benefit from comprehensive onboarding, in which we put you on the right track strategically and operationally
  • As part of our "moveXM Hyper Care" service, we provide you with particularly close support at the beginning - for a smooth start-up phase
  • Take advantage of our training and consulting services at any time
  • Get yourself and your team certified - with the training programme offered by our accredited partner CX University

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Insurance

15% higher NPS and 25% less negative feedback at Provinzial Group

Find out how the Provinzial Group uses the CXM software moveXM to improve customer satisfaction, recommendations and customer loyalty across all divisions and touchpoints.

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Automotive

Continuous improvement in customer experience for more than 25 years

Over the past two decades, the BMW Group and moveXM have built a strong relationship and revolutionized CX management: How the BMW Group uses the closed-loop approach.

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SME

Customer focus and sound data lead to long-standing customer relationships at Mewa

Mewa, one of Europe's leading family-owned textile management companies, has been successfully using the moveXM customer experience management platform since 2021.

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SME

HAHN Kunststoffe sets new and innovative standards with customer feedback

The moveXM CX management platform has been in use at HAHN Kunststoffe GmbH since January 2024, with the purpose to offer its customers and partners - from various industries and with a wide range of applications - the best possible experience.

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Retail

Marquardt Küchen increases customer satisfaction with moveXM

Marquardt Küchen has been successfully using the moveXM customer experience management platform since 2023 and ensures satisfied customers.

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Save valuable working time with AI

Aiden, the moveXM Assistant, supports you in analysing data, saving you time and resources:

  • Text comments are automatically classified according to sentiment and topic. This means you can always see the most pressing topics at a glance
  • With one click, moveXM Assistant summarises hundreds of text comments into three central points for you
  • A further click generates directly tailored suggestions for improvement for your company

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Customer journey orchestration

Improve the customer journey with pinpoint accuracy

  • Uncover the points in the customer journey at which you are losing customers
  • Improve the touchpoints with the greatest need for action in a targeted manner
  • Increase efficiency with AI-generated insights and improvement measures
  • Track the impact of improvement measures and actively manage their effectiveness

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moveXM integrations

Seamless integration into your IT landscape

The interfaces of moveXM allow you to seamlessly bring together data from various sources, including CRM systems, eCommerce platforms and social media. This creates a comprehensive picture of the customer experience with minimal manual effort. With moveXM, you get exactly the insights you need to optimise your services in record time.

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Much more than just software

Reliable collaboration from the very first conversation

  • Discuss your concerns with your personal contact person at any time
  • Benefit from comprehensive onboarding, in which we get you up to speed technically and strategically
  • Expand your knowledge and that of your team with accredited courses from our partner CX University
  • Book training courses on all aspects of feedback management with our in-house experts at any time
  • Access our comprehensive wiki 24/7

Sounds great, let's go!

Free of charge. Tailored to your needs. No Strings Attached.

Together we will find your perfect solution

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