Learn more in our
Learn more in our
CX Management for Insurance Companies
CX Management for Insurance Companies
The platform for transparent customer journeys and fast results
Systematically capture and understand customer feedback. Take action. With moveXM – the smart CX solution from Germany.
Modern technology in customer experience management is not only indispensable, but a wise investment. This pays off, both through increased customer satisfaction and optimized workflows.
Björn Bauschus
Head of Customer Management,
Provinzial Group
Modern technology in customer experience management is not only indispensable, but a wise investment. This pays off, both through increased customer satisfaction and optimized workflows.
Björn Bauschus
Head of Customer Management,
Provinzial Group
Modern technology in customer experience management is not only indispensable, but a wise investment. This pays off, both through increased customer satisfaction and optimized workflows.
Björn Bauschus
Head of Customer Management,
Provinzial Group
Challenges of insurance companies
Price pressure and comparison portals noticeably increase the cancellation rate
Price pressure and comparison portals noticeably increase the cancellation rate
Price pressure and comparison portals noticeably increase the cancellation rate
No transparency regarding where experiences are positively or negatively shaped
No transparency regarding where experiences are positively or negatively shaped
No transparency regarding where experiences are positively or negatively shaped
Portals and services must function seamlessly for a good first-contact resolution rate
Portals and services must function seamlessly for a good first-contact resolution rate
Portals and services must function seamlessly for a good first-contact resolution rate
Our solution
Understand in real time what customers are really experiencing
Build a customized CXM program that makes your customer journey measurable and controllable
Make your customer journey transparent
Create surveys and measure customer experiences along key journeys. Identify critical moments and the touchpoints that really make an impact – from policy inception to claims handling.
Make your customer journey transparent
Create surveys and measure customer experiences along key journeys. Identify critical moments and the touchpoints that really make an impact – from policy inception to claims handling.
Make your customer journey transparent
Create surveys and measure customer experiences along key journeys. Identify critical moments and the touchpoints that really make an impact – from policy inception to claims handling.
Make your customer journey transparent
Create surveys and measure customer experiences along key journeys. Identify critical moments and the touchpoints that really make an impact – from policy inception to claims handling.
Connect CX feedback with your operational data
Use the integrated BI solution for real-time analysis, or simply merge customer feedback with your static CRM data. This way, you know in advance which measures are worth taking.
Connect CX feedback with your operational data
Use the integrated BI solution for real-time analysis, or simply merge customer feedback with your static CRM data. This way, you know in advance which measures are worth taking.
Connect CX feedback with your operational data
Use the integrated BI solution for real-time analysis, or simply merge customer feedback with your static CRM data. This way, you know in advance which measures are worth taking.
Connect CX feedback with your operational data
Use the integrated BI solution for real-time analysis, or simply merge customer feedback with your static CRM data. This way, you know in advance which measures are worth taking.
From insights to real CX actions – with AI support
With dashboards and integrated AI, you can quickly identify patterns, prioritize areas for action, and systematically improve processes from claims management to advisory services. Includes an early warning system against churn.
From insights to real CX actions – with AI support
With dashboards and integrated AI, you can quickly identify patterns, prioritize areas for action, and systematically improve processes from claims management to advisory services. Includes an early warning system against churn.
From insights to real CX actions – with AI support
With dashboards and integrated AI, you can quickly identify patterns, prioritize areas for action, and systematically improve processes from claims management to advisory services. Includes an early warning system against churn.
From insights to real CX actions – with AI support
With dashboards and integrated AI, you can quickly identify patterns, prioritize areas for action, and systematically improve processes from claims management to advisory services. Includes an early warning system against churn.
About moveXM
CX Pioneers from Europe
for over 30 years
CX from a single source
Technology, consulting, and support in an integrated "end-to-end" CX approach.
CX from a single source
Technology, consulting, and support in an integrated "end-to-end" CX approach.
CX from a single source
Technology, consulting, and support in an integrated "end-to-end" CX approach.
30 years of experience
For over 30 years, we have been successfully implementing individual CX programs.
30 years of experience
For over 30 years, we have been successfully implementing individual CX programs.
30 years of experience
For over 30 years, we have been successfully implementing individual CX programs.
Made in Germany
Work with a GDPR-compliant CX solution from Germany.
Made in Germany
Work with a GDPR-compliant CX solution from Germany.
Made in Germany
Work with a GDPR-compliant CX solution from Germany.
Highest level of data protection
ISO 27001 certified and designed for maximum data security.
Highest level of data protection
ISO 27001 certified and designed for maximum data security.
Highest level of data protection
ISO 27001 certified and designed for maximum data security.
Partner at your side
We support you from the setup to the further development of your CX management.
Partner at your side
We support you from the setup to the further development of your CX management.
Partner at your side
We support you from the setup to the further development of your CX management.
Tailor-made CX solutions
Configurations, modules, and APIs: even complex structures and data streams can be mapped flexibly.
Tailor-made CX solutions
Configurations, modules, and APIs: even complex structures and data streams can be mapped flexibly.
Tailor-made CX solutions
Configurations, modules, and APIs: even complex structures and data streams can be mapped flexibly.
Open questions
What customers want to know
before starting
How effort-intensive is it to start with moveXM?
The combination of modular software and CX consulting enables a quick start. Costs are predictable. We implement adjustments and expansion efficiently and in close coordination with you.
How effort-intensive is it to start with moveXM?
The combination of modular software and CX consulting enables a quick start. Costs are predictable. We implement adjustments and expansion efficiently and in close coordination with you.
How effort-intensive is it to start with moveXM?
The combination of modular software and CX consulting enables a quick start. Costs are predictable. We implement adjustments and expansion efficiently and in close coordination with you.
How effort-intensive is it to start with moveXM?
The combination of modular software and CX consulting enables a quick start. Costs are predictable. We implement adjustments and expansion efficiently and in close coordination with you.
Do we need to collect feedback at every touchpoint?
No. We help you identify the relevant moments. This way you get meaningful data without over-surveying customers.
Do we need to collect feedback at every touchpoint?
No. We help you identify the relevant moments. This way you get meaningful data without over-surveying customers.
Do we need to collect feedback at every touchpoint?
No. We help you identify the relevant moments. This way you get meaningful data without over-surveying customers.
Do we need to collect feedback at every touchpoint?
No. We help you identify the relevant moments. This way you get meaningful data without over-surveying customers.
Can moveXM be adapted to our systems and requirements?
Yes. moveXM adapts to your system landscape and processes – not the other way around. You integrate existing BI and CRM data, use it directly in the tool, and continue to work practically with it.
Can moveXM be adapted to our systems and requirements?
Yes. moveXM adapts to your system landscape and processes – not the other way around. You integrate existing BI and CRM data, use it directly in the tool, and continue to work practically with it.
Can moveXM be adapted to our systems and requirements?
Yes. moveXM adapts to your system landscape and processes – not the other way around. You integrate existing BI and CRM data, use it directly in the tool, and continue to work practically with it.
Can moveXM be adapted to our systems and requirements?
Yes. moveXM adapts to your system landscape and processes – not the other way around. You integrate existing BI and CRM data, use it directly in the tool, and continue to work practically with it.
How do we turn feedback into concrete results?
You work directly in the system with up-to-date data – in real time and without detours. With self-service dashboards and proven processes that we set up together, you implement measures faster and on a sounder basis.
How do we turn feedback into concrete results?
You work directly in the system with up-to-date data – in real time and without detours. With self-service dashboards and proven processes that we set up together, you implement measures faster and on a sounder basis.
How do we turn feedback into concrete results?
You work directly in the system with up-to-date data – in real time and without detours. With self-service dashboards and proven processes that we set up together, you implement measures faster and on a sounder basis.
How do we turn feedback into concrete results?
You work directly in the system with up-to-date data – in real time and without detours. With self-service dashboards and proven processes that we set up together, you implement measures faster and on a sounder basis.
Success stories
of our customers
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Continuous improvement in the customer experience for more than 25 years
Over the past two decades, the BMW Group and moveXM have built a strong relationship, revolutionizing CX management.
Learn how the BMW Group uses the closed-loop approach of the moveXM CXM software to continuously improve its goals in customer experience, quality management, and profitability.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Continuous improvement in the customer experience for more than 25 years
Over the past two decades, the BMW Group and moveXM have built a strong relationship, revolutionizing CX management.
Learn how the BMW Group uses the closed-loop approach of the moveXM CXM software to continuously improve its goals in customer experience, quality management, and profitability.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Continuous improvement in the customer experience for more than 25 years
Over the past two decades, the BMW Group and moveXM have built a strong relationship, revolutionizing CX management.
Learn how the BMW Group uses the closed-loop approach of the moveXM CXM software to continuously improve its goals in customer experience, quality management, and profitability.
Discover
your tailored CX solution
To better understand customers,
increase loyalty and reduce churn rates
Customer Experience Software made in Europe
Customer Experience Software made in Europe
Customer Experience Software made in Europe
CX Pioneers with 30+ Years of Experience
CX Pioneers with 30+ Years of Experience
CX pioneers with 30+ years of experience in software and consulting
CX Pioneers with 30+ Years of Experience
AI on board for future-proof solutions
AI on board for future-proof solutions
AI on board for future-proof solutions
Frequently Asked Questions
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.