Learn more in our
Learn more in our
Customer feedback software for municipal utilities
Customer feedback software for municipal utilities
Stop customer churn – with a lean customer feedback solution
With moveXM, you systematically capture and analyze customer experiences, identify reasons for cancellation early, and prevent churn step by step.
I think anyone in a role similar to mine would be really interested to have a play with the new tools. I definitely would recommend it.
Shelley Rushton
Customer Insights Manager
Volkswagen Group Australia
I think anyone in a role similar to mine would be really interested to have a play with the new tools. I definitely would recommend it.
Shelley Rushton
Customer Insights Manager
Volkswagen Group Australia
I think anyone in a role similar to mine would be really interested to have a play with the new tools. I definitely would recommend it.
Shelley Rushton
Customer Insights Manager
Volkswagen Group Australia
Challenge of municipal utilities
Every 3rd consumer plans to switch their energy provider in the next 12 months.40% of which because of a lack of dialogue or quality of service.
Every 3rd consumer plans to switch their energy provider in the next 12 months.40% of which because of a lack of dialogue or quality of service.
Every 3rd consumer plans to switch their energy provider in the next 12 months.40% of which because of a lack of dialogue or quality of service.
Every 3rd consumer plans to switch their energy provider in the next 12 months.40% of which because of a lack of dialogue or quality of service.
Every 3rd consumer plans to switch their energy provider in the next 12 months.40% of which because of a lack of dialogue or quality of service.
Sources: Sirius Campus, Simon Kucher, MSR, Verbraucherzentrale, KPMG
Our solution
Finally understand why customers churn and take action
Achieve initial results without a major IT project or a massive budget
Simply start with a customer channel
We will set up the platform together and start with a touchpoint where you want to begin with surveys. For quick feedback without a major IT project or overhead.
Simply start with a customer channel
We will set up the platform together and start with a touchpoint where you want to begin with surveys. For quick feedback without a major IT project or overhead.
Simply start with a customer channel
We will set up the platform together and start with a touchpoint where you want to begin with surveys. For quick feedback without a major IT project or overhead.
Simply start with a customer channel
We will set up the platform together and start with a touchpoint where you want to begin with surveys. For quick feedback without a major IT project or overhead.
With just a few clicks to your first survey
Send surveys automatically and trigger-based after relevant touchpoints. This allows you to collect initial feedback directly during customer contact – without having to connect a CRM.
With just a few clicks to your first survey
Send surveys automatically and trigger-based after relevant touchpoints. This allows you to collect initial feedback directly during customer contact – without having to connect a CRM.
With just a few clicks to your first survey
Send surveys automatically and trigger-based after relevant touchpoints. This allows you to collect initial feedback directly during customer contact – without having to connect a CRM.
With just a few clicks to your first survey
Send surveys automatically and trigger-based after relevant touchpoints. This allows you to collect initial feedback directly during customer contact – without having to connect a CRM.
Understand data from every customer survey
Our AI supports you as an assistant that automatically analyzes data and texts and, like an early warning system, identifies drivers and provides recommendations for action.
Understand data from every customer survey
Our AI supports you as an assistant that automatically analyzes data and texts and, like an early warning system, identifies drivers and provides recommendations for action.
Understand data from every customer survey
Our AI supports you as an assistant that automatically analyzes data and texts and, like an early warning system, identifies drivers and provides recommendations for action.
Understand data from every customer survey
Our AI supports you as an assistant that automatically analyzes data and texts and, like an early warning system, identifies drivers and provides recommendations for action.
Derive measures at relevant points and take action
With intuitive dashboards, you always have an eye on what is important for decision-making. During onboarding, we are also happy to look at the first results together with you – step by step.
Derive measures at relevant points and take action
With intuitive dashboards, you always have an eye on what is important for decision-making. During onboarding, we are also happy to look at the first results together with you – step by step.
Derive measures at relevant points and take action
With intuitive dashboards, you always have an eye on what is important for decision-making. During onboarding, we are also happy to look at the first results together with you – step by step.
Derive measures at relevant points and take action
With intuitive dashboards, you always have an eye on what is important for decision-making. During onboarding, we are also happy to look at the first results together with you – step by step.
Measure KPIs and make successes quickly visible
Effortlessly keep track of your progress and see how your measures are having an effect and which touchpoints of the customer journey have the greatest impact.
Measure KPIs and make successes quickly visible
Effortlessly keep track of your progress and see how your measures are having an effect and which touchpoints of the customer journey have the greatest impact.
Measure KPIs and make successes quickly visible
Effortlessly keep track of your progress and see how your measures are having an effect and which touchpoints of the customer journey have the greatest impact.
Measure KPIs and make successes quickly visible
Effortlessly keep track of your progress and see how your measures are having an effect and which touchpoints of the customer journey have the greatest impact.
Our automotive customers enjoy measurable added value
Without
Data is scattered and outdated in PDFs, Excel spreadsheets, or emails
Data is scattered and outdated in PDFs, Excel spreadsheets, or emails
Understanding customer feedback is tedious
Understanding customer feedback is tedious
No linking of data, decisions, or measures
No linking of data, decisions, or measures
Surveys are created far away from customer contact
Surveys are created far away from customer contact
High IT effort and major CX projects
High IT effort and major CX projects
Data is available centrally and in real time, created at the moment of contact
Data is available centrally and in real time, created at the moment of contact
Early warning system against churn through AI and automatic text analysis
Early warning system against churn through AI and automatic text analysis
Make data usable for targeted improvements
Make data usable for targeted improvements
Easily collect feedback during direct customer contact
Easily collect feedback during direct customer contact
Quick and easy: Ready for your first surveys after a one-time setup
Quick and easy: Ready for your first surveys after a one-time setup
Open questions
What customers want to know
before starting
What customers want to know before starting
After just a single setup and live onboarding, both you and moveXM are ready to create outstanding customer experiences. Within 15 minutes, you can create questionnaires and collect customer feedback.
What customers want to know before starting
After just a single setup and live onboarding, both you and moveXM are ready to create outstanding customer experiences. Within 15 minutes, you can create questionnaires and collect customer feedback.
What customers want to know before starting
After just a single setup and live onboarding, both you and moveXM are ready to create outstanding customer experiences. Within 15 minutes, you can create questionnaires and collect customer feedback.
Can we measure more touchpoints?
moveXM offers companies of all sizes a quick entry into CX management, but with flexible scaling options. And integrations allow you to seamlessly merge data from different sources.
Can we measure more touchpoints?
moveXM offers companies of all sizes a quick entry into CX management, but with flexible scaling options. And integrations allow you to seamlessly merge data from different sources.
Can we measure more touchpoints?
moveXM offers companies of all sizes a quick entry into CX management, but with flexible scaling options. And integrations allow you to seamlessly merge data from different sources.
Is that an expensive IT project?
Using moveXM does not require an expensive transformation process: after a one-time setup, you are ready to go – for a fair, predictable budget of just 6,500 euros a year after the initial setup.
Is that an expensive IT project?
Using moveXM does not require an expensive transformation process: after a one-time setup, you are ready to go – for a fair, predictable budget of just 6,500 euros a year after the initial setup.
Is that an expensive IT project?
Using moveXM does not require an expensive transformation process: after a one-time setup, you are ready to go – for a fair, predictable budget of just 6,500 euros a year after the initial setup.
How do you support us during onboarding?
In a joint workshop, we set up the system together. To do this, we train your teams in using the dashboards and functions so that they are immediately ready to create surveys and analyze results.
How do you support us during onboarding?
In a joint workshop, we set up the system together. To do this, we train your teams in using the dashboards and functions so that they are immediately ready to create surveys and analyze results.
How do you support us during onboarding?
In a joint workshop, we set up the system together. To do this, we train your teams in using the dashboards and functions so that they are immediately ready to create surveys and analyze results.
How secure is the data?
No longer worry about data privacy. moveXM is developed in Germany and data entered into moveXM never leaves European data centers. Naturally, our solution is 100% GDPR-compliant.
How secure is the data?
No longer worry about data privacy. moveXM is developed in Germany and data entered into moveXM never leaves European data centers. Naturally, our solution is 100% GDPR-compliant.
How secure is the data?
No longer worry about data privacy. moveXM is developed in Germany and data entered into moveXM never leaves European data centers. Naturally, our solution is 100% GDPR-compliant.
Success stories
of our customers
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Discover
your tailored CX solution
To better understand customers
and reduce churn rates
Customer Experience Software made in Germany
Customer Experience Software made in Germany
Customer Experience Software made in Germany
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
CX Pioneers, with 30+ years of industry experience
AI on board
AI on board
AI on board
Frequently Asked Questions
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.