Learn more in our
Learn more in our
Customer Experience Management for Automotive
Customer Experience Management for Automotive
The platform for customer experience with automotive DNA from Germany
With moveXM, you get market research expertise from a single source: from customized CX solutions and consulting to implementation
I think anyone in a role similar to mine would be really interested to have a play with the new tools. I definitely would recommend it.
Shelley Rushton
Customer Insights Manager
Volkswagen Group Australia
I think anyone in a role similar to mine would be really interested to have a play with the new tools. I definitely would recommend it.
Shelley Rushton
Customer Insights Manager
Volkswagen Group Australia
I think anyone in a role similar to mine would be really interested to have a play with the new tools. I definitely would recommend it.
Shelley Rushton
Customer Insights Manager
Volkswagen Group Australia
CX for complex
automotive requirements
We support leading OEMs in collecting customer feedback at key touchpoints along the customer journey, analyzing it automatically using AI, and making it transparent across complex organizational structures.
From strategy to implementation: CX from a single source
moveXM combines technology, consulting, and support in an integrated "end-to-end" CX approach. You don't just get software, but an experienced team that supports you.
From strategy to implementation: CX from a single source
moveXM combines technology, consulting, and support in an integrated "end-to-end" CX approach. You don't just get software, but an experienced team that supports you.
From strategy to implementation: CX from a single source
moveXM combines technology, consulting, and support in an integrated "end-to-end" CX approach. You don't just get software, but an experienced team that supports you.
From strategy to implementation: CX from a single source
moveXM combines technology, consulting, and support in an integrated "end-to-end" CX approach. You don't just get software, but an experienced team that supports you.
Automotive DNA that understands complex structures
For over 30 years, we have been successfully implementing global, complex VoC programs for leading OEMs and are familiar with the requirements of international corporations and complex organizational structures with role and permission management.
Automotive DNA that understands complex structures
For over 30 years, we have been successfully implementing global, complex VoC programs for leading OEMs and are familiar with the requirements of international corporations and complex organizational structures with role and permission management.
Automotive DNA that understands complex structures
For over 30 years, we have been successfully implementing global, complex VoC programs for leading OEMs and are familiar with the requirements of international corporations and complex organizational structures with role and permission management.
Automotive DNA that understands complex structures
For over 30 years, we have been successfully implementing global, complex VoC programs for leading OEMs and are familiar with the requirements of international corporations and complex organizational structures with role and permission management.
CX from Germany: Certified for Safety and Quality Worldwide
We host entirely in Germany and meet the highest standards in data protection, information security and process quality: GDPR-compliant, TISAX-certified, ISO 27001 and ISO 9001:2015.
CX from Germany: Certified for Safety and Quality Worldwide
We host entirely in Germany and meet the highest standards in data protection, information security and process quality: GDPR-compliant, TISAX-certified, ISO 27001 and ISO 9001:2015.
CX from Germany: Certified for Safety and Quality Worldwide
We host entirely in Germany and meet the highest standards in data protection, information security and process quality: GDPR-compliant, TISAX-certified, ISO 27001 and ISO 9001:2015.
CX from Germany: Certified for Safety and Quality Worldwide
We host entirely in Germany and meet the highest standards in data protection, information security and process quality: GDPR-compliant, TISAX-certified, ISO 27001 and ISO 9001:2015.
Integrations for all requirements and systems
Via APIs and integrations into CRM and ERP systems, feedback is made usable directly where decisions are made. Even complex structures with over 1,000 users can be flexibly mapped.
Integrations for all requirements and systems
Via APIs and integrations into CRM and ERP systems, feedback is made usable directly where decisions are made. Even complex structures with over 1,000 users can be flexibly mapped.
Integrations for all requirements and systems
Via APIs and integrations into CRM and ERP systems, feedback is made usable directly where decisions are made. Even complex structures with over 1,000 users can be flexibly mapped.
Integrations for all requirements and systems
Via APIs and integrations into CRM and ERP systems, feedback is made usable directly where decisions are made. Even complex structures with over 1,000 users can be flexibly mapped.
CX for Automotive – even without an expensive transformation project
The combination of modular software and CX consulting enables a quick start. Costs are predictable. We implement adjustments and expansion efficiently and in close coordination with you.
CX for Automotive – even without an expensive transformation project
The combination of modular software and CX consulting enables a quick start. Costs are predictable. We implement adjustments and expansion efficiently and in close coordination with you.
CX for Automotive – even without an expensive transformation project
The combination of modular software and CX consulting enables a quick start. Costs are predictable. We implement adjustments and expansion efficiently and in close coordination with you.
CX for Automotive – even without an expensive transformation project
The combination of modular software and CX consulting enables a quick start. Costs are predictable. We implement adjustments and expansion efficiently and in close coordination with you.
Our automotive customers enjoy measurable added value
+99%
Better data quality
+11%
Higher response rate
+27 pts.
NPS® Increase
-80%
Lower cost per message
150 min.
Time savings per week
4.5/5
Star customer satisfaction
Product overview
Features for successful
CX programs
AI Support
Thanks to automatic processes, text analysis, and modern AI, moveXM generates insights for you
AI Support
Thanks to automatic processes, text analysis, and modern AI, moveXM generates insights for you
AI Support
Thanks to automatic processes, text analysis, and modern AI, moveXM generates insights for you
Integrations and Data Management
Flexible data integration, automated data transfer and interfaces to your systems
Integrations and Data Management
Flexible data integration, automated data transfer and interfaces to your systems
Integrations and Data Management
Flexible data integration, automated data transfer and interfaces to your systems
Closed-loop cycle
Hot Alert, Inner- and Outer-Loop management, and Closed-Loop system: everything for successful CX programs is included
Closed-loop cycle
Hot Alert, Inner- and Outer-Loop management, and Closed-Loop system: everything for successful CX programs is included
Closed-loop cycle
Hot Alert, Inner- and Outer-Loop management, and Closed-Loop system: everything for successful CX programs is included
Success stories
of our customers
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Continuous improvement in the customer experience for more than 25 years
Over the past two decades, the BMW Group and moveXM have built a strong relationship, revolutionizing CX management.
Learn how the BMW Group uses the closed-loop approach of the moveXM CXM software to continuously improve its goals in customer experience, quality management, and profitability.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Continuous improvement in the customer experience for more than 25 years
Over the past two decades, the BMW Group and moveXM have built a strong relationship, revolutionizing CX management.
Learn how the BMW Group uses the closed-loop approach of the moveXM CXM software to continuously improve its goals in customer experience, quality management, and profitability.
From thousands of comments to the most important insights
Learn how VW Australia uses moveXM's AI 'Aiden' to analyze customer feedback in less time and with less effort to improve the customer experience.
15% higher NPS and 25% less negative feedback at Provinzial Group
Learn how Provinzial Versicherung uses the CXM software moveXM to improve customer satisfaction, recommendations, and customer loyalty across divisions, channels, and touchpoints.
Continuous improvement in the customer experience for more than 25 years
Over the past two decades, the BMW Group and moveXM have built a strong relationship, revolutionizing CX management.
Learn how the BMW Group uses the closed-loop approach of the moveXM CXM software to continuously improve its goals in customer experience, quality management, and profitability.
Discover
your tailored CX solution
To better understand customers,
increase loyalty and reduce churn rates
Customer Experience Software made in Europe
Customer Experience Software made in Europe
Customer Experience Software made in Europe
CX Pioneers with 30+ Years of Experience
CX Pioneers with 30+ Years of Experience
CX pioneers with +30 years of experience
CX Pioneers with 30+ Years of Experience
AI on board for future-proof solutions
AI on board for future-proof solutions
AI on board for future-proof solutions
Frequently Asked Questions
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
What is moveXM Infinity?
moveXM Infinity is a scalable CX platform for large companies and corporations. It supports complex customer experience programs across multiple markets, brands, and touchpoints – including real-time analytics, role logic, and centralized control.
What is moveXM Next?
moveXM Next is the lean solution for a quick start into Customer Experience. Companies can create their own surveys without an IT project, collect feedback, and analyze results directly in the system.
What makes moveXM stand out as a provider?
moveXM offers consulting and technology from a single source. With over 30 years of experience in the CX sector, we design customized programs for your company – no "one-size-fits-all CX." Made in Germany, closely by your side: together, we develop the exact CX program that fits you.
Which industries is moveXM focused on?
moveXM is primarily used in industries with high standards for customer service quality. Our customers come from the automotive sector, insurance, energy providers, and large service organizations.
Is my data secure with moveXM?
Yes. moveXM meets the highest security standards, is GDPR-compliant, and is operated exclusively on servers within the EU. Customer data is not used to train AI models.
Is AI integrated into moveXM?
Yes. moveXM offers integrated AI features that support real-time automatic feedback analysis, pattern recognition, and action prioritization.
Which companies are already working with moveXM?
moveXM is used by international corporations, leading brands in the automotive sector, as well as by insurance and energy companies.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH. moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.
Your customized demo – schedule an appointment
You can expect no standard demo. We will discuss with you how our CX solutions work for your individual use cases.
Success Stories
Newsletter
Hosted & Made
in Europe
Data storage
in Europe
Certified data security
ISO 27001
Certified Quality Management
ISO 9001:2015
© 2026 moveXM GmbH.
moveXM is a registered trademark.