About the VoC Summit 2022

We are glad to invite you to the VoC Summit 2022 hosted by moveXM | TTR Group!

The summit will provide to all participants a great opportunity to learn more about new possibilities in the field of Customer Experience Management.

We are especially looking forward to the Keynote Speech „Customer Journey Mapping – Listening to Voice Touchpoints“ delivered by Prof. Dr. Berrin Özergin!

The Agenda will look as follows:

Part 1 (10:05 – 12:45)

• 10:00 – 10:15 – Introduction
  
• 10:15 – 10:45 – moveXM Product Planning 2022+
• 10:45 – 11:30 – VoC Innovation & Concept
• 11:30 – 11:45 – Coffee break
• 11:45 – 12:30 – Keynote Speech “Customer Journey Mapping – Listening to Voice Touchpoints” | Prof. Dr. Berrin Özergin
• 12:30 – 12:45 – Feedback Customer Survey

Lunch break (12:45 – 13:45)

Part 2 (13:40 – 15:15)

• 13:45 – 14:45 – Product Innovation | Interactive feedback
  
• 14:45 – 15:00 – Wrap-up