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IMPROVING EXPERIENCE (IX) Ansatz
Improve CX in 4 easy and scalable steps
Know what moves your customers and employees.
Multi-channel surveys – send invitations via Whatsapp, email, SMS and more.
Create customized surveys in corporate design with OS:iris, the intuitive editor.
Automatic data collection from social networks and external rating portals.
Solve problems, create trust, retain customers.
Individual customer journeys for every customer – keeping an eye on all touchpoints.
Effective issue management through fast processing of complaints.
Easy prioritization with our smart hot alert system and timer function.
Smart analysis for decisive insights.
AI-powered text and sentiment analysis – find out what really moves customers, clients and employees.
All data at a glance thanks to customizable dashboards.
Focus on the essentials with dynamic filters and gain actionable insights.
Derive concrete actions and ensure improvements.
Transfer insights directly into measures and initiate improvements.
On-schedule implementation through continuous progress tracking.
Check the success of measures live thanks to automatic efficiency measurement.
Interested? Questions? Book a demo directly and let's talk about what moveXM can do for you.
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