The mobility industry is changing at a rapid pace. The buzzword these days is “mobility revolution”. What exactly is actually meant by this is hotly debated. E-mobility naturally plays a decisive role in this. But in this context, many consumers are also questioning the current model of personal mobility. Just a few years ago, it was clear that anyone who could afford it would drive a car. Today, more and more people are relying on public transportation, bicycles, e-scooters or their own two legs. Today’s customers are skeptical, they question, they want to see their values represented.
moveXM | TTR Group has built up a close relationship with the automotive industry in the more than 25 years since its foundation. Through many years of working with major German automotive groups, we have developed a deep understanding of the challenges facing the industry.
With this expertise, we have developed our SaaS solution for Customer Experience and Voice Of The Customer Management moveXM. In more than 25 years of practice – for practice. Hosted and Made in Germany.
Improve the experience of your customers together with us
We not only help our customers achieve true customer obsession, we also live it ourselves. The satisfaction of our customers and employees is essential for us.
Complex organizations, diverse IT infrastructure, a multitude of touchpoints and interaction channels, dealer networks and global markets – moveXM has many years of experience in this area and adapts to the requirements of its customers.
moveXM can be easily connected to existing IT solutions. It thus becomes the digital nerve center where all CX and VoC data converge.
Our team enables you to use moveXM successfully. The goal: to capture and understand the experiences of your customers and translate them into immediately usable insights. That way moveXM allows you to continuously improve your products, services and processes in a customer-centric way.
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In the late 1990s, the customer experience (CX) industry was stuck in a rut. Standard procedures were making the feedback experience frustrating for customers and wasting opportunities.
At the start of the 2000s, the customer experience (CX) industry was in a rut. We helped to lift it out of that rut by developing a new approach, shifting from market research to customer care, fixing and learning from problems as they arose.
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