Welche Momente sind für Kund:innen in der Automobilbranche entscheidend? Welchen Touchpoints kommt innerhalb der Customer Journeys eine besonders wichtige Bedeutung zu? Dieser (...)
At the start of the 2000s, the customer experience (CX) industry was in a rut. We helped to lift it out of that rut by developing a new approach, shifting from market research (...)
In the late 1990s, the customer experience (CX) industry was stuck in a rut. Standard procedures were making the feedback experience frustrat (...)